Return and Refund Policy

Neelam’s Boutique: Online Cancellation, Returns, and Shipping Policy

We at Neelam’s Boutique strive to provide a seamless shopping experience both online and in-store. Please carefully review our policy below to ensure full clarity when placing orders through our online platform.

1. Order Confirmation & Deposit

• Order Placement: All orders will only be confirmed after a 50% deposit is made during checkout.
• Non-Refundable Deposit: In the event of cancellation after confirmation, the deposit is non-refundable.

2. Made-to-Order Items

• Custom Stitched: All made-to-order garments are custom-stitched to the measurements you provide at the time of purchase.
• Non-Refundable Payment: Payments for made-to-order items are non-refundable. Ensure you provide accurate measurements.
• Alterations: If the item does not fit as expected based on your provided measurements, alterations can be arranged in-store. Shipping fees for alterations are the responsibility of the customer for online orders.

3. Shipping & Delivery

• Processing Time: Once your order is confirmed, standard processing time is 3-5 business days for ready-made items and 10-14 business days for made-to-order products.
• Shipping Costs: Shipping fees will be calculated at checkout and are non-refundable.
• Delivery Timeframe: Standard delivery takes 3-7 business days for domestic orders and 7-28 business days for international orders.
  For made-to-order products, delivery would be from 6 – 8 weeks.

4. Faulty or Unfit for Purpose Items

• Refund Eligibility: Refunds are available for items that are unworn and faulty or not fit for purpose.
• Return Period: Faulty items must be returned within 14 days of delivery, with proof of purchase.
• Return Shipping: For faulty or incorrect items, we will cover the return shipping costs.

5. Returns & Exchanges

• Non-Faulty Returns: For all other returns of unworn, non-faulty items, you can return the product within 28 days of delivery.
• Exchange or Store Credit: Items returned within 28 days are eligible for exchange or a credit note, valid for 6 months from the date of issue.
• Return Shipping: Customers are responsible for return shipping costs for non-faulty items. The customer must provide tracking information and shipping proof if making a non-faulty item return.
• Condition of Returns: Items must be returned in their original packaging, with tags intact, and in unworn, resalable condition.

6. Digital Communication

• Order Updates: You may receive automated emails regarding your order status, including confirmation, processing, and shipping on eligible products.
• Customer Support: For questions or issues related to your order, please contact our customer support at neelam@neelamsboutique.biz.

Additional Terms

• Final Sale: All sale and clearance items are final sale and are non-returnable and non-refundable.
• International Orders: International customers are responsible for any customs duties or taxes imposed by their country.

By making a purchase on our website, you agree to the terms outlined in this policy. We are here to assist you, so feel free to contact us for further clarifications.

Need any help?

Contact us at neelam@neelamsboutique.biz for questions related to refunds and returns.